In a context of digital transformation, the protection of personal data is a crucial issue. True to its values, Crédit Mutuel Alliance Fédérale is committed to a safer and more ethical digital environment. In order to be able to offer appropriate and effective services and solutions to its customers, Crédit Mutuel Alliance Fédérale must have good knowledge of its customers and therefore must collect and process their data. This information is used in the interest of the customer, to assist them and offer quality services that effectively meet their needs. With this charter, Crédit Mutuel Alliance Fédérale is making concrete commitments to protect the data of its customers and respect their privacy in accordance with the regulations in force. Crédit Mutuel Alliance Fédérale also strives to be a leading player in terms of ethics, transparency and security.

Quality: knowing you well in order to give you the best possible advice

The trust you place in us and the knowledge we have of your situation are indispensable for us to simplify, speed up and personalize the services offered by our advisors and branches. Having precise, up-to-date and authenticated information means we are well placed to contact you rapidly in the event of suspected payments fraud or to provide you with the assistance of an expert when you subscribe for a service or are preparing a project.

Taking account of changes in your family and work situation and in your environment is the best way to ensure we can provide you with quality advice and support. In many areas, such information is also mandatory.

Your cooperation in providing updated data is the best guarantee that we can offer a quicker, more personalized and localized service, including remotely.

Transparency: we inform you about how your data is processed

We collect and process your personal data in a fair and transparent manner. We make it a priority to communicate on the traceability of our actions when processing your personal data and are committed to providing you with clear and accurate information about how your data is used.

Security: we ensure the protection and integrity of your data

Because the confidentiality and integrity of personal data are essential to maintain your trust, we ensure that your data is secure.

That is why we have implemented procedures for verifying and certifying our applications in order to protect all your data against misuse or unauthorized disclosure. As IT security is a focal point of our business, the Group's teams of specialists continuously work to ensure maximum protection of your data in all areas of our activity.

Ethics: we use your data solely for your benefit

The personal data we keep is used solely to provide you with the most relevant advice and services. This information is confidential and is never sold to a third party. Any personal data communicated to service providers outside of Crédit Mutuel Alliance Fédérale is subject to clearly defined conditions and is made available only to trusted providers for a limited period of time.

Control: you remain in control of your data

Your advisor is the main person who ensures your control over your data. You have a right to access your personal data and a right to object to its processing in certain cases. When visiting our websites, full information about our cookie policy is provided to you. Data relating to health collected in connection with taking out insurance policies are covered by enhanced protection rules.

We aim to take a step further in this area with a plan to provide more information to you in relation to your data in your personal space. You will be able to access this information at all times and request that it be updated where necessary.


The term "personal data", as defined in Article 4 of the European General Data Protection Regulation, means "any information relating to an identified or identifiable natural person; an "identifiable natural person" means a natural person who can be identified, directly or indirectly, among other things by reference to an identifier such as a name, identification number, location data, an online identifier, or by one or more specific items concerning their physical, physiological, genetic, mental, economic, cultural or social identity."

The term "information system (IS)" means an organized system of resources designed to collect, store, process and distribute information, generally using a computer.

The term "IS user" means a person who enjoys the resources and authorizations required to access an information system.