Activity/organization/distribution structure

Cofidis Group is the Crédit Mutuel Alliance Fédérale business line specialized in consumer credit and mobile banking. With a presence in France and eight other European countries, the Cofidis Group operates under three sales brands (Cofidis, Créatis and Monabanq), each serving an exclusively online and telephone-based clientele.

With 2 million customers and 350 partner brands, Cofidis has been one of France's biggest players in consumer credit for over 30 years, offering revolving credit, personal loans, payment solutions, insurance, consolidation loans and in-store and online credit. With a strong focus on customer support, Cofidis offers personalized advice, innovative tools and services and educational resources to enable consumers to manage their budgets in an informed and responsible manner. It regularly receives awards for customer service in the different countries in which it operates.

As an innovative company, Cofidis was one of the first lenders to offer new digital solutions that allow customers to obtain credit quickly and easily, including fully digital procedures with electronic signatures, a chatbot to help with the subscription process and open banking, which enables customers to share their bank account information when applying for a loan. As part of a resolutely customer-focused and employee-focused sales dynamic, Cofidis seeks to constantly optimize the quality of the customer process for every interaction.

It also offers online banking under the Monabanq brand, and consolidation loans via Créatis.

Cofidis is the first company to receive « Symétrie des attentions » certification, which rewards companies for the level of symmetry in the relationship between their brand and their customers and between the brand and their employees. Its motto in this regard is that a happy team means happy customers.

Recent events

In 2019, Cofidis was awarded « best customer service of the year » in the credit institution category for the seventh year in a row. Cofidis also helps retailers and e-commerce sites to grow sales through bespoke, high-performance payment solutions.

Highly committed to ensuring the wellbeing of its 5,262 employees, Cofidis Group has received « Great Place to Work » certification eight times and was also named among « Europe's Best Workplaces 2019 ».

The Cofidis Group continued to grow in 2019. New business reached €7.511 billion at the year-end, an increase of 11% on the previous year. Outstanding loans increased to €14.872 billion at the end of December 2019, a 10% rise over the year-end figure for 2018.

Key figures in 2020

5,436 employees

9 million customers

15.2 billion in customer deposits, an increase of 1.6%