Crédit Mutuel Alliance Fédérale has up-to-the minute technology based on a highly secure shared IT system, and constantly innovates to meet the changing needs of its members and customers.

Crédit Mutuel Alliance Fédérale uses innovative solutions, including cognitive solutions and optical character recognition, and is further enhancing ways to analyze data and put it to good use. It is the only French company in which 35,000 employees use artificial intelligence every day, from email analyzers to virtual assistants (for property and casualty insurance, savings, health, provident insurance, consumer credit, etc.).

All of this technological innovation serves to enhance the relationship between advisors and customers/members – a relationship based on giving the customer the freedom to obtain any product online while also providing support in the form of advisors backed up by useful and effective systems. Technology that benefits people is a major source of leverage for a multiservice strategy, and is a powerful source of growth for Crédit Mutuel Alliance Fédérale.